Privacy Policy
Last updated: [Add Date] — placeholder template, review with a professional before publishing.
What we collect
When you use this website, we may collect: your name and contact details (phone, email, or WhatsApp number), prescription images or files you upload, payment-related details you submit when requesting a diaspora payment (we do not process or store card numbers ourselves — those go directly to our payment provider), and messages you send us through the site or WhatsApp.
How we use it
- To prepare, dispense, or fulfil prescription and product orders
- To contact you about an order, payment, or delivery
- To respond to questions sent through our chat assistant, forms, or WhatsApp
- To meet our legal and professional record-keeping obligations as a registered pharmacy
We do not sell your information, and we do not share it with third parties except where required to fulfil your order (for example, a payment processor) or where required by law.
Prescription & health information
Prescription uploads are sent directly to our pharmacist's private inbox. They are not published, publicly stored, or used for any purpose beyond preparing your order and keeping the records a registered pharmacy is required to keep.
Payments
Card and payment details are handled directly by our payment provider (such as Paynow or DPO) on their own secure payment pages. We do not receive, see, or store your full card details at any point.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it (except where we're required to keep certain records by law or professional regulation). Contact us using the details in our Contact section to make a request.
Terms of Use
This website provides general information about Vitamind Pharmacy's services. It does not replace professional medical advice — always consult a pharmacist or doctor for guidance specific to your health.
- Prescription orders are subject to pharmacist review and Zimbabwean pharmacy regulations; we may decline to dispense an item where appropriate.
- Delivery timelines and fees are estimates and may vary based on location and availability.
- Diaspora payment requests are reviewed before a payment link is issued; we are not liable for delays caused by third-party payment providers or banks.
- We aim to keep information on this site accurate and current, but details such as hours, pricing, and accepted medical aid providers should be confirmed directly with us before you rely on them.